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Perhaps it would be better to look at this business dynamic from the point of view of the brilliant MBAs and executive suite McScrooges. It is all about maximizing shareholder value. The so called customer is a roadblock to directly lifting the money out of their wallet and into theirs.

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This is why, were I to start a business, I would never under any circumstances take it public. Once you become a slave to the next quarter results, it inevitably kills your ability to provide a quality product. As a society we should incentivize businesses to be in it for the long haul, not just to focus on immediate "number go up".

It’s the financialization of our economy that has caused it to become poor at delivering value to consumers. Rentier capitalists profit by charging others for what they own rather than what they produce.

Yeah it's not about "us" when the economy is designed from the ground up to require this behavior

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