The main thing a big company IT admin wants is control over the users. At a previous company, they would ship really crappy software, by our own admission, to "enterprise" customers and all we had to do to keep them happy was to give a fancy control-panel that make then feel like king.

Yes, flattery works, pandering-to-ego works. Too bad, you can only push it so far...at some point, CTO/CEO notices.