I have been locked out of my account for 5+ months -- and customer support has been a Kafkaesque nightmare. I am still locked out. (Oh, and I've spent $1M+ in paid META ads...)
Haha... it's crazy. And I have friends at META who've been trying to help, and they themselves get in a customer support hell as well. It's wild. $1.9T company.
Not surprising. The larger the company the more complex it typically gets at all levels. Probably take 7 months of paperwork to swap a light globe.
Yeah, I've been locked out of Meta for a couple of years, just stopped VR altogether because getting the account back turned into a new hobby that I never asked for. Just moved on.