Thank you! To define the outcomes, it will be up to our customer and their users to state precisely what an outcome is and how it will appear. Once we have that information, we sync into their systems of record and act as that verification layer. It’s not an automated self-report-system, because they don’t have to report anything. As the work gets completed successfully (ie, a meeting booked or a customer support ticket closed) we will see it, verify it and bill it in realtime.

Would love to chat as well (ben@useskope.com) if you have any questions specific to your use case. May be able to give a better answer, as the nuance really varies by use case.