IMO, if you want to have self-checkout, you need to accept a higher rate of loss. That's the tradeoff for replacing your employees with robots and forcing labor onto the consumer. You can't have your cake and eat it too.
I suspect it just didn't make sense to have an employee outside smoking or sitting in the break room scrolling on a phone while the customers went through and maybe paid for their goods, when that employee could simply run the checkout counter.
I've been to like 4 different Dollar Generals in the last year. Every single one of them had the self checkout turned off.
>> IMO, if you want to have self-checkout, you need to accept a higher rate of loss
I agree this is the logical conclusion, but obviously they're not going to accept it when you can throw a fraction of the labour savings to hire some cheap security theatre that reminds the honest people big brother is watching.
As soon as I got to the hotel and figured it out, I went back to correct the mistake--but imagine getting harassed or taken to the back for a careless error? I'm sure that happens more often than I hear about.
(PS I am genuinely surprised their weight sensor, that flags an attendant, didn't go off. That thing usually trips if you breathe on it funny.)
Target is well known in doing exactly this. A lot of shoplifters stay away from target past a 1 time hit.
I can be through the whole process at CVS (with some random item like a birthday card) in about 30 seconds.
I no longer shop at CVS.
You really have to be able to judge to self checkout ability of the people in line. Some will get stuck for 5 min before a clerk comes to do it for them.