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Comment by piperswe | Hacker News Reader

I wonder how they'll screw it up this time. I have to deal with a pink line down my Pixel 8's screen, because while there is an extended warranty for that issue, you need to flash the stock firmware (wiping the device) to put it in "service mode" so uBreakIFix can do their thing.

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That's the problem with pixel. Everytime I try to switch from iPhone, ever year's line up has some glaring GC issue. I've tried every year since the 2XL. Most recent is the 9 Pro XL (only the XL size) the camera bar falling off.

The pixels could be amazing phones if Google could fix their crappy QC and invest in some actual customer support.

People like Apple - you can go to a physical store and get support. You can get AppleCare+ and have accidental damage replacements, battery replacements, etc just take it to the store.

Google doesn't have that, they don't have a physical presence, and it's nearly impossible to get a human and if you do, they are really stingy about RMAs.

You have bought and returned new Pixel phones every year for the last 7 years due to QC? That sounds like a tall tale.

I'm really picky. Creaks, screen issues (got the line down the middle of the screen on a 2XL, 3, and 6), speaker went out on 5, cell radio would randomly stop working on the 8, having to reboot multiple times per day. Most recently a 9 Pro XL, flexed more than my wife's, and the screen creaked when pressed (which my wife's didn't). The camera bump falling off didn't happen to me, but I've seen it on others.

If I'm going to pay Apple prices, I expect the same level of quality. I really want to like the pixel, but I can't trust Google's quality until they prove otherwise. Every generation of Pixel has had some sort of QC problem.

Wow. Either you're extremely unlucky or I'm extremely lucky.

I'm still using my Pixel 6 pro and have had zero hardware issues with this phone or my previous pixel 4.

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