If you are running out of "gas" , every lost mile is a mile walking (or being towed). that last 20% of range is the difference between making it to the next charger or being dead on the road. And with electric it's a bigger burden because they can't be refilled with gasoline.
As a practical example, my recent charging forecast dropped from 12% to zero % during the drive (this was controlled for consumption, ambient temps, driving speed etc). We finally arrived with 3% on the battery. So that means in a year, we will not be able to make that exact same drive. That is a problem needing addressed.
I've also not heard great things with the warranties. It seems people struggle to redeem compensation via warranty. And the qualifying conditions are not helpful for most customers experiencing poor performance.
I'm happy with my electric car, but I don't think more of the market will adopt them until this issue is directly addressed. "only 20%" dismisses the most critical and insecure experiences with the car.