I don't get why companies don't understand how offensive it is to the customer to nickel and dime them, especially after they're already a converted customer. They could easily eat the $60 cost and spin it as positive PR, Apple-style.

It's particularly bad because customers see it as a defect. No one wants to pay full price for defective equipment. The only thing that would make it worse is if this "hack" were reproducible on the flipper zero and they get themselves into another Kia Boys situation.