And as important: making it impossible or very hard and annoying to export and own your data.
This is evil.
I feel like this has been made a shitty experience intentionally.
I had to install the drive client on a Windows laptop and download it through that.
These days I think of every account as ephemeral, anything I don't have in git on my local machine will disappear one day.
For example, Amazon eero, the overpriced WiFi router that doesn't even work (without phoning back home and having an app installed on your phone). They had an outage like a year ago, and during said outage, all your existing ad blocking stopped working, too, even if you never rebooted during the outage, and even though said blocking is supposed to be performed locally. I think you can't even get the ad blocking unless you or your ISP pays for the special subscription, either. (I imagine the thing could have removed all local ad blocking settings and lists during the time it couldn't confirm you're still a paying customer because their cloud was down?)
Does anyone know how exactly does Amazon get away with not providing data export for their eero product? I haven't seen a Blink or Ring exports, either. The main Amazon dot com does have the export, which has some extensive data you may not think they do collect, but it doesn't cover eero, Blink or Ring.
I checked eero.com. It seems info about the product other than “it’s a secure WiFi router that doesn’t require users to manage it” is in the videos, if it is on that site at all, but I couldn’t get the videos to play, so I may be wrong, but why would a WiFi router have personal data on the device?
It will have the username and password at your internet provider, but what else does it store?
For ad blocking and network control, it also has "Block & Allow Sites" with the blacklisted and whitelisted domain names, which you may have to use to block ads and also unblock some domains that stop working as a result of bogus entries in the ad block.
All of this information is stored in the cloud, but I found no way to export it in any way. I've actually contacted eero, asking for the export, and they've basically admitted that it's not supported.
So that's all your websites you visit, plus any data transmitted from your phone to computer or google TV or whatever the fuck.
this will stop being a problem
Now we have to have the "delete my data" and "request my data" as part of our main settings list. Result: flooded with requests. People are clicking the buttons just because they are there. For me it's not a big deal, I automate all the requests. But, I still feel like this went too far.
I think this isn't a very charitable opinion of why people click buttons.
> But, I still feel like this went too far.
Why?
The reasons why they click the buttons are utterly irrelevant to anyone except them.
Let them click the buttons. It's their right.
> But, I still feel like this went too far.
Not far enough. I think data should be a massive liability. It should actively cost you lots of money to know any fact at all about any person anywhere on the planet.
In other words, in an ideal world you would be scrambling to press that button on their behalf the second your business with them was concluded. "Can we please forget everything we know about you please?" and only their explicit affirmative consent would allow you to not delete their data.
If the user can create and account, they should be able to delete one. One is not harder or further than the other.
We just don't view it that way because we're all parasites who feed off the current status quo.
They were objecting to the idea that putting it behind the "support" button is a violation. If true, that's excessive in terms of mandating accessibility.
No, requiring actual application functionality isn't too far. For God's sake, just make normal software like a normal person. This should all be very intuitive.
Stop trying to game things, stop trying to maximize conversions and other bullshit metrics, stop trying to implement every dark pattern under the sun and just... Be normal. I promise you will comply without even trying.
And, bonus points, your software will be less shit. I know it doesn't feel that way right now, because most software is shit. You shouldn't aspire to be another turd floating around in the cesspool that is the modern web.
Well now we're deep into the realm of assumptions.
They said "behind our Support/Legal button" which to me sounds like it probably loads another normal page.
Though a GDPR request basically is a ticket.