much much much smaller scale but i accidentally signed up for some AWS certificate service i didnt understand or use and took a $700 bill on the chin

customer service was great and refunded my money without me blogging about it. we messaged back and forth about what i was trying to do and what i thought i was signing up for. i think it helped to have a long history of tiny aws instances because they mentioned reviewing my customer history

i want to hate amazon but they provided surprisingly pleasant and personable service to a small fry like me. that exchange alone probably cost amazon more money than ive spent in aws. won my probably misguided customer loyalty