The market has solutions to this, but they are mostly for businesses. E.g. You can purchase "support" either from Microsoft, or other third parties that will then deal with MS for you if they can't fix it themselves. And whatever software you buy also has it's own support terms too. (I've had good experiences with paid AWS support under both models.)

On the flip side: if you're an individual, you're at a poker table with a $50 chip—you don't have leverage—you either just take the bet or don't. So you're basically forced to research the laptop/hardware/software you intend to run to verify it's a happy path, or it at least has vendors (or a local PC store) that will help you if something breaks, and hope for the best.

So I guess the question is, would people be willing to pay for good support? Would people even pay for an OS anymore?