The self-checkout is the one that gets me. I'm paying you money for products, and you both continuously raise prices, and make it less convenient for me to shop there. That is, unless I want to order it for delivery online, and pay an extra fee. Every retailer doesn't need to be Amazon. I don't even want Amazon to be like Amazon anymore. Maybe this is me getting older, or me having worked in technology too long - but I'm growing tired of the hyper-fixation we have with optimizing every possible thing, at the loss of human interaction.