Yes, now it feels like something like smartphones came of age overnight and was always inevitable. But it really took more than a decade to reach the level of integration and polish that we now take for granted. UI on phone apps was terrible, speeds were terrible, screens resolutions were terrible, processing was minimal, battery didn't last, roaming charges/3g coverage, etc. For years, you couldn't pinch to zoom on an iPhone, stuff like that.
All these structural problems were rubbed away over time and eventually forgotten. But so many of these small tweaks needed to take place before we could "fill in the blanks" and reach the level of ubiquity for something like an Uber driver using their phone for directions.