“You will not, directly or indirectly, commit any act intended to interfere with any of the Apple Software or Services“
Contacting support obviously interfered with Apple services. Duh.
I wonder if they have a problem with the core functionality of the program. Maybe they do not want any Windows Recall clones popping up before they can offer their own solution, so they've decided to stamp down on this (screen recording timelapse software) because it is vaguely in the same category.
Then ban the app. Not the account.
How incredibly and criminally maliciously vague is such a legal paragraph for an app written for their own OS.