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he thinks there are businesses out there that do it for the love, and somehow dont need customers or revenue to survive. and ill have to dig my heels in when he says they arent doing it to get rich.

I'm on the same boat. On one hand it seems tourism is a bad thing, on the other it recommends places that are little known to tourism... oh well

Because you are using "small business" as an abstract term, where in reality it's often a stand in for one or two people.

Those people are now providing a service to anonymous tourists, rather than being part of a community.

It's isolating.