Nonsense. They very explicitly are not doing that (if only for obvious legal reasons). Disclaimers everywhere.
Marketing: "Most capable AI assistant" Reality: 30% accuracy + mockery + no support Price: $200/month
If they want to hide behind disclaimers, they should price accordingly. Or better yet, their disclaimer should read: "May insult you and ignore your complaints."
If my grandmother had this experience, I would not blame her for being ignorant of LLM hallucination and demanding better service, but for somebody technical to go to such lengths to complain after they got burnt makes me think that the 'insult' was actually pretty accurate.