You didn't check Notion's features before paying for the subscription? Even if a human told me I'd double-check.
I'm pretty tough on AI stuff, but this is on the user.
But can we also discuss: - AI calling customers "증명충"? - 25 days of silence from an "ethics" company? - What this means for AI safety?
This isn't just about me. It's about the future we're building.
I'm sorry this happened to you, but most of the damage here was self inflicted.
OP's position is that someone else should reimburse them for their own errors. Are you siding with the OP and suggesting that if a lawyer, doctor, or teacher misused the technology that they too shouldn't be responsible for it?
Because that's the crux of this. Responsibility.
It might not be the sole responsibility of the customer service agent, but it is certainly their fault for giving bad advice.
It is completely reasonable to rely on the public statements of a company.
That said unless a someone at the company steps up, this seems like an issue for something like small claims court.
Nonsense. They very explicitly are not doing that (if only for obvious legal reasons). Disclaimers everywhere.
Marketing: "Most capable AI assistant" Reality: 30% accuracy + mockery + no support Price: $200/month
If they want to hide behind disclaimers, they should price accordingly. Or better yet, their disclaimer should read: "May insult you and ignore your complaints."
If my grandmother had this experience, I would not blame her for being ignorant of LLM hallucination and demanding better service, but for somebody technical to go to such lengths to complain after they got burnt makes me think that the 'insult' was actually pretty accurate.