We're just starting, and the second step is a review via a scheduled call or a form to understand the use case. If our automation can solve it easily, the $299 or $499 is enough for now and we can always increase the price later. If the automation cannot handle it, at least we understand a different problem and can offer a tailored solution for a tailored price, so it works as a lead generation and to make the tool more robust.
It might be the wrong target but few months ago I was probably considered one of these customers that you don't want to deal with.