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Comment by felphos | Hacker News Reader

I appreciate the suggestion and I hope we can help you soon. The lower price is intended to attract customers now and help us understand different set ups which might need a custom solution and a custom price. Once established and the tool is more robust we do expect prices to increase. Please don't hesitate in contacting us in the future.

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> The lower price is intended to attract customers

Lower prices attract customers you don’t necessarily want to deal with, e.g. https://blog.readme.com/getting-rid-of-our-cheapest-plan-a-m...

I agree with the commenter above, you’re too cheap, which signals that you have a disconnect with the value you provide, especially since you’ll have no recurring revenue.

I assume moving Stripe accounts is extremely business critical, and people will want to speak, understand and be hand-held by experienced professionals during this time.

Anyone who would consider paying $299 but not $1,500 to move their Stripe accounts is not the customer you want to deal with.

I was you until one of our customers asked to increase their invoice from $3k to $4k, saying “You've been instrumental to my sleep this week”. (this was data migration between two finance systems)

I think you’re hugely underestimating the value you offer.

We're just starting, and the second step is a review via a scheduled call or a form to understand the use case. If our automation can solve it easily, the $299 or $499 is enough for now and we can always increase the price later. If the automation cannot handle it, at least we understand a different problem and can offer a tailored solution for a tailored price, so it works as a lead generation and to make the tool more robust. It might be the wrong target but few months ago I was probably considered one of these customers that you don't want to deal with.

> I was probably considered one of these customers that you don't want to deal with.

Exactly, you don’t want to deal with developers who think >$299 is too expensive and end up building their own product.

You want to deal with business people who understand what’s at stake and won’t spare thousands to make this go smoothly.

You might be right but these clients are also harder to close. I’d say our goal at the moment is helping early stages business with less complex set ups while generating leads to learn about other companies Stripe configurations to improve our tool and build reputation. And the quotes I got were way over the $499.

Shouldn't that clue you into the idea that you're not charging enough?

It does and I appreciate the advices but right now we’re focusing on feedback and improving our tool. This is a one-time payment, easy to raise the prices later without customers complain.

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