Just like Uber, Doordash & co don't have a good reputation among their contract workers. The entire business model is based on exploitation of labor. That doesn't mean it isn't valuable (in a capitalist sense).
UberCab and Palo Alto Delivery were both services that had great success at user experiences for everyone involved including drivers, riders, small businesses, people ordering food. These experiences created brand champions who went out and raved about these technological innovations nonstop.
I don’t see any mentions of any positive experiences with Scale Ai here on HN or Reddit.. maybe that’s the reason behind the acquisition?
There were plenty of people on HN who signed up for the app to drive people back home before and after work.
Being able to see your car move in real time on the uber database with >2s lag between your car GPS and customers phone was magical in a way that's hard to describe today.