Just go look at what people say about them on Reddit. It’s rare to find anything positive, or even a single brand champion that had some sort of great experience with them.
UberCab and Palo Alto Delivery were both services that had great success at user experiences for everyone involved including drivers, riders, small businesses, people ordering food. These experiences created brand champions who went out and raved about these technological innovations nonstop.
I don’t see any mentions of any positive experiences with Scale Ai here on HN or Reddit.. maybe that’s the reason behind the acquisition?
There were plenty of people on HN who signed up for the app to drive people back home before and after work.
Being able to see your car move in real time on the uber database with >2s lag between your car GPS and customers phone was magical in a way that's hard to describe today.