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I've gotten an AI generated email back when I asked for support, which did seem to understand my request at a surface level, but was not actually helpful. That's the extent of support I've received from cursor.

I assume this is our future for almost all support for every product and service.

Whether it's this or call centers, at the end of the day...

They probably aren't wanting for cash so I wonder why they did this. Maybe a lot of it was secondary sales?

On the contrary, they are lighting piles of cash on fire. Their unlimited slow pool is bleeding them dry.

Re: support, no luck for me either. I even responded to a personal message I got from someone about a glitch with my signup and never heard back. I have no idea if I’m actually paying them.

“Please don't hesitate to reach out if there's anything we could do to improve Cursor for you. Making Cursor phenomenal for our pro users is our number one priority.

Best, The Cursor Devs ”

:(

And let's not forget PLTR still hovering just over 100x revenue multiple.