Comment by tifik | Hacker News Reader

Comment by tifik | Hacker News Reader

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Storytime: my partner used to be a long time Samsung fan. She had the phone, tablet, headphones and watch and probably more gear that I don't even know about. Then she moved to Canada with me. Because of how poor the QA in their ecosystem is, after an update her latest-model Samsung watch couldn't pair with her one-year-old model Samsung phone, which severely diminished its usefulness (this was a heavily reported issue at the time). So we went to a mall and entered a store with big SAMSUNG logos everywhere, and were told to go skip rocks. They would not even touch the devices with the same logos they had on their shirts, because both the phone and the watch were bought in a different country.

There was an Apple store in that mall as well, so we walked in and asked "if we buy an apple product here, and there is an issue with it while we are in a different country, would they help us in an Apple store there". The answer was "well yeah of course why wouldn't they" with a "what's the catch" tone and raised eyebrow.

Needless to say she is now fully switched over. Even after two years, she gets delighted every now and then by how smooth the experience is. I recall many "LOL Samsung could never" events.

My current Pixel 6 is my last android phone due to the UX issues that keep piling up with every single update. Last one I noticed: Turning on bedtime mode is now double (2) the clicks it used to be.

I purchased a phone in a European country without an official Apple Store, so I bought it from a "Premium Authorized Apple Retailer." After one year, the phone broke. While in a different country, I visited an Apple Store to have it repaired under warranty. However, they informed me that I needed to return to the original store where I purchased it to activate the warranty.

My experience with Apple doesn't sound so different from yours.

Yes, in some European countries Apple doesn't have physical stores and relies on official partners for retail for physical stores. In some of these countries, you can still shop online on the official Apple store for that country. Major down side is you can't get Apple care at all.

The difference is my partner didn't buy her gadgets from a retailer. It was all from physical Samsung stores and under extended warranty. It sounds like an oversight on the retailers side that they didn't 'activate' your warranty for some reason.

But yeah, official stores and Apple Care not being available is a major downside, which is why I'm waiting until Im back to Canada to get an iPhone (it's also quite a bit cheaper on that side of the Atlantic).

One limitation I know of with Apple Care is that if you need to replace your device under warranty, they will need to mail it to you from the country of purchase, but you will get a temporary device while you wait for that. Samsung would never...

Here's a counterpoint: Apple has no official presence in my country and if you have any problems with their products, you will be told to go pound sand. This is in spite of them being significantly more expensive than in countries like the US (where they already cost at a premium).

On the other hand, a guy I know well bought a mid-tier consumer Samsung SSD in China a few years ago (970 Evo IIRC), run it into the ground doing video encoding pretty much non-stop, contacted the official Samsung retailer in our country asking for a replacement, and they seemed happy to accommodate him.

YMMV. From my point of view, Korean companies seem much more customer-oriented overall.

My fave issue is Android as the moment is when I try the Gemini app is automatically changes the default assistant app to Gemini. And since Gemini isn't an assistant app, it doesn't work for that :/

But on your topic, my partner has an iPhone and they disable all kinds of features and then wonder why nothing works smoothly. They have a Mac, and airpods, and still don't have anything working together effectively. Just through simple self sabotage

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