I don't speak Portuguese, but is this the contact info for visa in the region? [1]. Maybe a few letters to some choice managers there could get Visa to act a little more responsible. if not, I'd push as high as you can get in the organization to petition. There is a corporate visa page [2], there may be something useful in there. [edit] CEO is Joseph Sanders. There may be a PO box listed for him [3] at

Joseph W. Saunders Chief Executive Officer Visa Inc. P.O. Box 8999 San Francisco, CA 94128-8999

phone: 650-432-3200 [4]

I had an employee that worked for me dig up the CEO contact info for a big insurance company and make a stink about a $500 charge and it was taken care of the next day. hopefully something like that will work for you.

[1] http://www.visa.com.br/Conteudo.asp?pg=7

[2] http://corporate.visa.com/index.shtml

[3] http://www.sec.gov/Archives/edgar/data/1403161/0000000000120...

[4] http://www.labormarketinfo.edd.ca.gov/aspdotnet/databrowsing...

[5] google search: site:.gov joseph saunders CA

[edit]

1) Portuguese spoken in the region: sorry guys - my lack of world travel showing.

2) CEO is Joseph Sanders

3) might have found phone number