Quick example : a company founded in the last three or four months that provides appointment setting and calendar management for a single healthcare vertical. They are already profitable. There are at least 5,000 market verticals like this in the US alone.
Tech to provide this is going to keep commodifying and that will leave early entrants as wealthy incumbents; journalism telling people to be certain that the opposite will happen is borderline irresponsible and certainly missing the situation full stop.