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Weird examples.

Self service cash registers are huge in Europe and as the tech matured even elderly are choosing them to not wait in queues. There are a lot of complains, but on par with standard registries.

Self checkout on flights, the online one, is the easiest and biggest time saver. Up to a point where cost is not the most important factor to fly with carry-on only.

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Yes, but it's not exactly the same. Self-service checkouts are just a way to buy your groceries — same with online shops. In those cases, the human is simply involved in selling a product, not delivering a service in itself. What I'm thinking about is an AI agent that actually provides services the way a human would — like doing strategic monitoring, replying to emails, or producing documents as part of an AI-enabled workflow."

Self service checkouts are huge because they chronically understaff checkouts so if you want to get out quickly you have to temporarily be an employee of the store.

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