Being a techie, it's no problem for me. But: how many nontechnical, elderly people are going to be lost?
Stupid management? New UI designer wanting to prove themselves? Don't know, don't care - I played dumb and sent in a confused complaint.
In general I think the US is very respectful of slow change, hell you file taxes by sending mail or faxes!
Even worse ab tests. Had Gmail once on 4 different devices all going through different ab tests I couldn't make sense of it.
it's actually kind of comical to think of all the IT departments out there forcing the entire company to beta-test a new webapp every five-years solely because they're either bored or afraid of not looking busy. I would rather they just spend 90% of their work-week playing WoW and only show up when there's a new problem but i can also understand the pressure to look busy and not let some overpaid exec like elon musk see how not-busy they are and come up with the bright idea that since the computers work 90% of the time without manual intervention that means you only need 10% of your staff.
I guess this is why I'm not cut out for management.