https://www.pewresearch.org/internet/2025/04/03/how-the-us-p...
They find that the general public is overall much more skeptical that AI will benefit anyone, much more likely to view it as harmful and much less excited about its potential than "AI experts". A majority of Americans are more concerned than excited. There is interestingly a large gender gap between men and women -- women are much less likely to view AI favorably, to use it frequently or to be excited about its potential than men.
There is some research to suggest that consumers are less likely to buy a product and less likely to trust it (less "emotional trust") when AI is used prominently to market it:
https://www.tandfonline.com/doi/full/10.1080/19368623.2024.2...
So I think the data suggests that while there is excitement around AI, overall consumers are much less excited about AI than people in the industry think and that it may actually impact their buying decisions negatively. Will this gap go away over time? I don't know. For any of you working in tech at the time, was there a similar gap in perceptions around the Internet back in the days of the dot com bubble?
The other problem as pointed out is that MANY things are labeled as AI, ranging from logistic regression to chatbots, and probably there is more enthusiasm around some of these things than others.