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I guess only basic since our main provider is Google, not MS.

We do use Azure for small stuff, but too small for any special support channel.

It may be worth it just to sign up for this one ticket. If you're lucky you can get it done with one months worth of support.

Ah, but we have purchased 1 license of MS365 precisely to help triage this issue and open a support ticket but the agent is as clueless as we are....