Yes, customer is a special snowflake but they still need 90% or whatever every other client in this industry needs.
Feeling increasingly like this is a fools errand.
Even though we've proved this out with tool sets strung together with duct tape and safety pins, and are therefore the most profitable group within our department, we still need to be 100% billable.
It's only because we're the most profitable group that we can pretend we're all billable while I work with two other people to bootstrap this crazy project
Edit: anyone hiring? Just found out my boss is quitting.