Yes, in the end, no matter how polished your apps are, a NAS is a tech product sold to tech people.
Tech people want to choose their hard drive.
QNAP has more configurability for better and worse.
Curious ot hear what other manufactures can compare to them out of the box.
Self-configuring something is a different thing.
I simply do not care any more to rebuild raids and manually swap drives under duress when something is going down. I just replace existing drives with new ones well before they die after they've hit enough years. Backblaze's report is incredibly valuable.