What was the process?
In my mind it should be something like 3 or 4 screens/prompts max.
Account (1) -> Cancel (2) -> Are you sure (3) -> Why did you cancel (4).
In my mind it should be something like 3 or 4 screens/prompts max.
Account (1) -> Cancel (2) -> Are you sure (3) -> Why did you cancel (4).
1: Account
2: Cancel
3: Call this number.
4: Call number.
5: Welcome to Customer Service press… … …press 9 to cancel.
6: We need to confirm who you are. Give birth date, etc.
7: Are you sure?
8: Agent gets on the line.
9: Why do you want to cancel?
10: We are offering you a discount to continue and not cancel, how about that?
11: Cancel
12: Are you sure again? (This time for real)
13: Cancelled, but we are offering you a BIGGER discou… this is when I hang up.
For Uber? In the handful of times I've canceled uber one trials I've never seen this. It's always through the app. Not even the FTC complaint alleges this.
I ran into this with a NYTimes subscription I tried to cancel. They detected I wasn't in a state with such protections and removed the cancellation options while not providing a way to cancel. Made things real hard to shutdown.
I should (pretend to) cancel more often!
I used to do this with the cable company but they seem to have gotten wise to it. Last time I tried in 2020 they basically told me to pound sand.
Fortunately I got fiber now and got to tell them to pound sand instead.
I felt a little bit bad about hanging up but mostly I was just mad.