"My theory is once the novelty wears off..."

FWIW, for a lot of us in the city, the novelties been off for a while. It's now completely replaced uber/lyfts for me, because the driver is a lot more patient, especially with loading children (mini-car seat installation, strollers et al.) and a 100% of my rides have been completely uneventful, no notes, no garbage, no "wAyMo in AccIdeNt". My wife feels safe taking them at night.

I realize digital journalism has no space for this, but I wish there was space for the rest of the public to get messages like: "this service came up and is boringly being used as intended".