I think when it comes to music, it's really disheartening to hear people say it hasn't gotten better. There is a lot of good music coming out in so many genres, but it really requires actively seeking it out.
Pair this with the fact that most people settle their musical tastes to be in line with when they are experiencing the most emotionally significant time in their early lives (high school for some, college for others, etc) and the result is an assumption that
A) What they encounter forms an overall opinion of "all" new music despite being the tip of the iceberg and
B) It's not as good as what they grew up on
Another little cut on why people are trusting big tech less ad less.