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> We had no idea about any phishing attack. We never engaged in such activities, and if our server was compromised, it was their responsibility to prevent it.

It's also your server it also had your responsibility to ensure that it was protected. Likely it was hacked

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Our server was on managed hosting, meaning security was their responsibility. If it was hacked, that’s a failure on their part, not ours.

Instead of investigating or helping us secure it, they suspended our account without proof and refused to provide backups.

A responsible provider would have detected and mitigated threats proactively—not punished their customers with data loss and financial ruin. This isn’t just negligence, it’s outright reckless.

I think you're shirking responsibility quite a bit. Managed hosting means its your responsibility since you can run applications on there.

If you used a SaaS then its a bit different since you could only use an authorised plugin and wouldnt be able to run arbitrary code.

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