"The auto-translate pop-up may still be triggered on occasion, but the HTML in the survey wrapper prevents it from changing the content on the webpage."
I have no idea what either of these sentences mean, and they're both very important to the fix.
<html lang=en>
Though it sounds like they serve many languages, so they'd need to do each survey individually.
Maybe the survey part is an iframe?
> With a little more experimenting, we were able to identify translation as the root of the issue.
Maybe it’s just me but I was really curious to what finally pointed out the issue but all I got was “experiments”.
"I was asked to write the following explanation for the public, to put on our website, and talked to the programmers. I have idea what they were saying. I took some notes, which likewise mean nothing to me, but here goes ..."