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Comment by alexjplant | Hacker News Reader

> Dude had bought two monster 1/4inch cables and gotten them replaced "for free" like 5 times.

Every time I've had a cable fail it was at one of the solder joints on the connector. Stripping it down and re-soldering takes a few minutes, sure, but it saves you from having to drive to a music shop or pay for shipping. For this reason I try to only buy cables that are built to let you do this instead of ones with closed, molded ends.

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Back before monoprice was bought by a Chinese company, I had one of their HDMI cables, and yeah - the connector just slipped right off. Buncha thin gold wires sticking out.

I contacted them. They asked for a photo, which I was able to text them directly from my phone (very advanced for 2009). He looked at it, said it was their fault, and to toss it. Another was shipped to me.

I have a Logitech mouse that’s double clicking. One of the 10 (!!!) steps I was supposed to do before they’d accept that it’s broken was to go to a website and click 100 (!!!!!) times.

I sincerely miss the companies that were totally dedicated to customer service.

> go to a website and click 100 (!!!!!) times.

Captchas are craaaaazy nowadays

I have this problem with my Logitech mice too. They work great for two or three years, and then they start registering about one in every 50 clicks or so as double clicks, with the frequency slowly increasing to maybe 1 in 10.

That and the infinite-scroll wheel bearing fails. I’ve probably gone through 5-10 g502 mice in the past decade. I usually buy them 2-3 at a time when they are on sale.

Sounds like it's working out for them

Yes, unfortunately there are no other mice that have the infinite scroll wheel and I’ve come to love it for office work.

They’re generally pretty good about warrantying them, but life is short so I don't always bother.

That stupid scroll wheel is so great I hate it. I also can’t give it up. Sometimes I want smooth, sometimes I don’t.

That might just be dust gathering or humidity/temperature weathering. I've fixed most degraded mice by cleaning them, and there's different sprays/lubes you can get that will not only help the hardware but the electrical responsiveness and accuracy.

Sounds like all electronics shops got bought by a Chinese company (Newegg is another example). Are there any left? BestBuy maybe?

Jameco?

I’m fortunate enough to live near a Microcenter. Highly recommend them. They do have an online store as well.

"Ok, I clicked 100 times, but I just did it with the mouse pointer on my desktop."

"Did I stutter?"

As an IT professional; It's not even worth my time to substantiate those claims. The user gets a new mouse and I record it as a ticket. I've never had to "cut anyone off" from issuing new equipment, but if there's ever a problematic user I'll have a record of their equipment issues on file.

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