Mistakes inevitably happen at scale. Sometimes they’re not caught by traditional channels. What I try and encourage is our leaders to take responsibility and fix them wherever they see them. Which is what John did above.
"What I try and encourage is our leaders to take responsibility and fix them wherever they see them."
Is kinda the opposite of "throw your hands up in the air".
Not sure how you got there.
Even if you saw all the "cf fucked up" tweets/posts/etc, you still couldn't make that assertion without knowledge of all the times they didn't fuck up. People are far more likely to make noise about issues than things just working. This assertion is like assuming the starbucks corporation is incapable of producing a coffee people will buy because you saw a couple tweets about a messed up order.
There is a big difference between mistakes due to an individual and mistakes due to systemic issues, which is what GP was referring to.