During one of these transitions, I lost access to my account and had to go through a full re-validation process.
When the VA added ID.me last year as 4th identity provider, and mandated its use by March 4th 2025, it felt like an admission that private-sector providers outperform government-built identity systems.
Internal VA IT resisted years of 18F and USDS-led attempts to refactor the underlying COBOL and MUMPS systems — progress is necessary, but this was not the team to deliver it.
Appreciate the ground truth, this is enough for someone to dig further in VA from a journalism perspective.
Has anyone agency completed replacing ID.me with Login.gov?
For that matter do any agencies that support both Login.gov and ID.me have a way for users to switch which one they use?
When the ssa.gov first started asking people who used username/password login to add one of Login.gov or ID.me, I picked ID.me because I already had an ID.me account for use with the IRS and did yet have a Login.gov account.
Since then I've gotten a Login.gov account and would prefer to use that with ssa.gov but there doesn't appear to be any way to set that up. There's nothing I can find in account settings to add another login method to an account.
Government employees reliably wanted to serve the American people. Their non-partisanship is the entire problem. Please please stop being naive about Trump and thinking they or DOGE is doing anything above the board.
This is happening in other countries as well. It seems like people have found some critical exploits in the old separation of powers social technology.
We got rid of the spoils system because it fucking sucked.