Framework’s current policy in Asia—limiting deliveries solely to Taiwan—warrants reconsideration. Due to these restrictions, I had no choice but to purchase Apple products instead. To prevent further customer dissatisfaction, Framework should re-evaluate its shipping policies.

I understand that Framework’s logistics cannot match those of major retailers like Amazon or AliExpress. However, many customers rely on freight forwarders to access products from other countries. It is deeply disappointing that Framework does not allow shipments to these intermediaries, as they are a common and well-established workaround for limited international shipping. Given the widespread use of such services, excluding them seems unjustified.