There needs to be some recourse here. Amazon isn't going bankrupt and closing business. They need to honor their customer commitments.
After all, earn trust and customer obsession are two of their leadership principles
After all, earn trust and customer obsession are two of their leadership principles
I quit recently. I couldn't trust anyone to act in good faith. My days were getting worse. Stress at all time high. It comes down from the top aka Jassy and Bezos.
Edited per requests
Last year I read the book Julia by Sandra Newman, which shows the story of 1984 from Winston's lover's perspective. Spoiler, at the very end of the book, Julia escapes Airstrip One, and we find out that Big Brother has just been captured by the good guys, and he is now a decrepit old man with no understanding of the world.
This implies that all the suffering, hardship, and pain experienced in the dystopian classic happens for no reason at all. Airstrip One is just a machine that gnashes and grinds each individual person within it and outputs... nothing.
This is the closest any book has gotten to describing my Amazon experience. I read headlines like this and wonder how long the machine continue to run for.
I assume there is already something in the EULA covering their asses. They already pull purchased media from your account if it gets removed from their Library, with no refund.
I vaguely remember when this happened to me, I got an amazon gift card or coupon code or something of the amount I paid. I'm not saying they will do the same in this instance, but maybe?
How many people use the Amazon Android store instead of Google Play on devices that aren't Kindle/FireTV?
It also lacks a dozen side services I don’t use. If you’re all in on Amazon Music, that’d be a con.
1: https://hackaday.com/2021/08/02/home-depot-is-selling-power-...
apparently they haven't seen proof that this is a thing inside the tools (per that article at least) but if i was tasked with this i'd use programmable fuses on the mCU. Battery pack in, hit the trigger twice or something, put it on the activation thing, the mCU nukes the "deactivated" fuses, and it will permanently be enabled.
what do you want to bet it isn't that? btw it could be, i just thought of the first thing that would guarantee the purchaser always had their tool that they had purchased. anything that requires some mechanical linkage to move (a relay was mentioned) will break the first time you drop the tool on its nuts.
Also if your phone breaks on a job you get to go home because "none of my tools work anymore, sorry"
edit: it took me a minute but the theft numbers are like 0.8% and i bet most places would love to have shrink that low.
as a comparison 17% of minimum wage earners have experienced losses averaging a quarter of their gross paychecks. All theft except wage theft in the US (larceny, grand, robbery, fraud) is ~35% of just the recovered wages (in 2012 i am looking at).
0.8% shrink, lol
[0] i got my data from https://www.epi.org/publication/wage-theft-bigger-problem-fo... for this post but i knew what to look for because there was a nice graphic showing the ratios of all theft and wage theft is easily 3x as large as the rest i saw a year or two ago.
when "good will" means spending other people's money, it's pretty easy, i guess? something infrastructure development something
As an example of prior art, Microsoft didn't go bankrupt nor did it "close business", yet they ended their music service and shutdown all of their DRM auth servers rendering all of the items purchased from them useless. This is the same thing.
Wiping out customers' purchases when you've got $100 billion in the bank, though? Kinda a dick move.
What you call a dick move might actually have made sense financially for a business. If MS Music was losing money with no hopes of ever turning a profit, why should they continue to operate a charity music service subsidized by all of the other MS businesses that are making money?
Same thing for Amazon. If it is something that shows no signs of paying for itself, why continue to operate it? You have to stop the bleeding at some point. What was the attraction to a dev to use Amazon over Google? Lower percentage of the take? Maybe that explains why it was a money loser?
At the end of the day, it was a bet on a losing horse.
Microsoft could make a deal with, say, Apple. They check each Microsoft Music (Xbox Music? Zune Music?) account for total spend, and give people an iTunes gift card for nearest total amount. Negotiate a bulk pricing deal with Apple.
Microsoft gets to look good, Apple gets to look good. But it'd cost 0.001% of total Microsoft profit and the shareholders can't have that.
Compare that to some other businesses that will happily recommend you to a competitor if it is a better fit, or if they shut down go out of their way to write a tool or help you with off- and onboarding to an alternative.
When Google shut down Stadia they refunded all purchases - both games and hardware.
Of course it makes financial sense for the business. Taking the customer's money and not delivering the promised product is really profitable, if you can get away with it.
Still a dick move though.
>principles
You missed a "/s" at the end, I guess?
[0] https://en.wikipedia.org/wiki/Enshittification
[0a] awesome there is a Wikipedia page for enshittification; it even has a section specific to Amazon