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Have human wellbeing as the priority in making products.

Treat users with respect.

Make hardware open, firmware open, repairable.

Let’s be honest here, there are user hostile products and pro-user products. Let’s make making user hostile products illegal / unprofitable with laws.

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For the record, my Kindle died after 4 years and Amazon replaced it. That one died after 2 and they replaced it again - all free. Australian Consumer Law is required to be followed if they want to trade here. If you want respect, speak to your lawmakers.

ACL is fantastic, gotten my 2017 MacBook Pro 15" fixed multiple times for free even out of applecare, last time it was fixed, it was 6 years old. Had issues with the keyboard, and the screen. Seems to be a common issue with this model.

https://gregsamborski.com/macbook-pro-led-screen-discolorati...

I thought 4 years is not bad at all but it’s even better because „consumer guarantee rights under the Australian Consumer Law, … don’t have a specific expiry date“ and „apply for a period of time that is considered reasonable having regard to the nature of the products or services“[0].

0. https://www.accc.gov.au/media-release/broken-but-out-of-warr...

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