While it is true that hackers are not a single minded collective, and some hackers may have sympathy for the NSA, I'd hope that most hackers would see the NSA as what it is: just one more head of the Medusa that is the US government, in all it's civil liberty infringing, experimenting on it's own citizens program, illegal wiretapping, constitution ignoring glory. The NSA are not - so far as I'm concerned - the "good guys." Some individuals in the NSA may be "good guys" but the agency is just a tool of a government that is out of control.
"We don't keep files on every American citizen" Yeah, right... this guy would have had more credibility if he'd just said
"Yeah, of course we do. You know it, we know it, so why beat around the bush."