So they grossly understate the problem, make it seem like it’s the person authoring the software at fault or the one who’s being unreasonable.
They’re quick to tell you how great the maintainers are, how much effort they put in for free but they don’t share that same love for the author of the package. You know, the person who actually wrote the software. They don’t acknowledge that without the author they’d have no software to begin with, and that providing support to older versions of software is a cost to the author. Not just older, but possibly broken in subtle ways because of the patches applied on top. The author still gets all the blame and all the support requests for changes they didn’t make.
To be clear, there’s nothing wrong with wanting to run old, stable software. No one questions that their distro is “the most stable”. That they cannot or will not see the costs of doing so on the author is a shortcoming, but there’s no solving that.