This has happened to me on eBay twice for items marked as "free returns" which claimed to have a hassle-free return process. My response was that they're obligated to return full price, or they can expect me to open a claim with eBay to get it, and that I am for sure giving negative feedback! Both times they caved and gave me 100% refund and told me to just keep the broken item. I still gave negative feedback. I'm not just losing money with these bastards, I'm wasting valuable time, and that is not something that can be refunded.