The fundamental attribution error makes us believe the problem must be that this kind of person is “not interested in listening to reason”, but I can tell you that the ones who aren’t interested in listening make that abundantly clear when you ask them to stop. They are not the ones I struggle with. The problem cases are those who act in good faith but have trouble regulating their emotions, infrequently enough to not be an obvious menace, but consistently enough that I recognise their names.