You had a bad experience with Oracle and I get that. They didn't treat you well. However, not everyone has a bad experience with them and a lot of companies make mistakes and treat customers poorly. The question is not did it happen, the question is how often does it happen and how does the organization handle it. If Oracle has millions of customers and you are the only one they harmed, they are probably doing great. If your experience is a rare occurrence (say it occurs to 1% or 0.5% of customers), then everyone should avoid Oracle because they don't know if or when they will be the next victim.

In the OP's case, I have several comments:

- Companies should always be able to explain why an account was closed. If the person violated a policy, the exact line or paragraph of the policy should be given to the customer along with a detailed explanation of how the customer violated the policy.

- Companies should always notify customers when they close an account or when a customer is violating the terms of service. These notices should clearly explain what the customer did and should explain how they violated a policy.

- Companies should expect their automated systems and employees to make mistakes. They should rectify mistakes when they are found.

I think Oracle treated dijit and the OP horribly. I think Oracle should do a root cause analysis to determine why they misbehaved, fix the problem, reinstate the account (assuming the OP is telling the truth), and publicly apologize. Internally, Oracle should learn from this and fix their processes and communications.