But people have a hard time resisting free stuff.
[0]: https://news.ycombinator.com/item?id=33199750
[1]: https://news.ycombinator.com/item?id=38075210
In the OP's case, I have several comments:
- Companies should always be able to explain why an account was closed. If the person violated a policy, the exact line or paragraph of the policy should be given to the customer along with a detailed explanation of how the customer violated the policy.
- Companies should always notify customers when they close an account or when a customer is violating the terms of service. These notices should clearly explain what the customer did and should explain how they violated a policy.
- Companies should expect their automated systems and employees to make mistakes. They should rectify mistakes when they are found.
I think Oracle treated dijit and the OP horribly. I think Oracle should do a root cause analysis to determine why they misbehaved, fix the problem, reinstate the account (assuming the OP is telling the truth), and publicly apologize. Internally, Oracle should learn from this and fix their processes and communications.
“Don’t anthropomorphise the lawnmower”.
Let us not forget that they bankrupted the second largest city in the UK, it’s hardly an isolated incident.
They are exactly as evil as people say, I know its hard to reason, there’s always shades of grey after all, but I know of know of no other consistently one-dimensional company.
The one that got the manager responsible sacked, but is still managed by the same CEO (and owner) that appointed him?
Examples? I know several large companies that spent tens of millions to get _away_ from Oracle.
source: was a PM for a BU that was acquired by Oracle
You don’t stay in business for long while burning every single bridge.
The standards for acceptable behavior from a supplier / business partner are a little higher than just doesn’t fuck over every single contract.