Then someone at a large organization can multiply this number by the expected number of licenses they'll need, and get a ballpark estimate for the (upper bound of the) costs of the service, which is a critical input in determining whether it's even worthwhile to consider talking to the vendor. Having that information, the organization can then schedule a call to negotiate whatever extra adaptations and discounts they need, or realize signing up is unlikely to have positive ROI and skip it, which also saves the seller from wasting their time on a deal that won't come through.
Vendors that hide critical information and pricing behind a phone call are eating the risk of having their time wasted on negotiating deals that would never succeed, trading it for a chance to scam some clueless or loss-insensitive companies for some big money.
That or they have "customers" who are knowingly or unknowingly incentivized to have the vendor succeed.
People in marketing, often even those in higher levels, know Google analytics. They have demonstrated experience with it. They want to keep using it. They want their employees to keep using it. Google Analytics plus or whatever it is called iirc does not have a pricing page publicly available.
Why does Google not have pricing available publicly? Why do customers put up with Google? Is there any other reason?
PS for those curious, I think this is one of the limitations we hit with Google Analytics free
> Custom dimensions: 20 custom dimensions
It's not worth the effort.
It's killing your ability to scale your sales process. Unique adaptations kill your ability to scale product development, as now you have a bunch of one off deployments. Figure out ahead of time what discounts you want for various tiers of user count.
If you are a startup, avoiding things that don't let you scale are critical.
YES!
Adding features just for single customers doesn't scale, adding features useful to many customers does.
None of this means "hiding" information, but you can't put something like "We'll do X hrs of extra work if you buy Y licenses". Just like the any store might have a 10% discount if you buy a dozen, but if you want 50,000 then there will probably be a conversation involved.