Checklist security at it's finest.
My team where I work is responsible for sending frivolous newsletters via email and sms to over a million employees. We use an OTP for employees to verify they gave us the right email/phone number to send them to. Security sees "email/sms" and "OTP" and therefor, tickets us at the highest "must respond in 15 minutes" priority ticket every time an employee complains about having lost access to an email or phone number.
Doesn't matter that we're not sending anything sensitive. Doesn't matter that we're a team of 4 managing more than a million data points. Every time we push back security either completely ignores us and escalates to higher management, or they send us a policy document about security practices for communication channels that can be used to send OTP codes.
Security wields their checklist like a cudgel.
Meanwhile, our bug bounty program, someone found a dev had opened a globally accessible instance of the dev employee portal with sensitive information and reported it. Security wasn't auditing for those, since it's not on their checklist.